CUSTOMER SERVICE
Rustic Ranch Relics would like to make your online shopping experience as easy and as comfortable as possible. We appreciate your business and will strive to improve to better serve you. 

ORDERING AND PAYMENT
How do I know if my online order is secure? What happens to my name and order information?
The first layer of security, "Safe Technology", is the most visible to you. Our Secure Socket Layer (SSL) technology is an industry standard and among the best software available today for secure commerce transactions.  Using RSA key technology, our web server is stable and secure, so you can shop via the web without worry and without risk.  We encrypt all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.  The second layer, our "Firewall", works behind the scenes.  We protect all of your private information, including your order, behind a network security system.  Only our own staff has access to this information, and then only enough to service your order.  If you have any questions about our security system, please Contact Us for more information.

How can I order through the mail (USPS)?
Give us a call at (877) 288-3256 or (303) 439-2522 and request that an order form be faxed our e-mailed to you.  Once you receive it, simply fill out the order form and mail it to us along with a check or Money order, or include your credit card information.  Make your check or Money order payable to Rustic Ranch Relics and mail it to the address below.

Rustic Ranch Relics
11605 Wadsworth Blvd   
Broomfield, CO  80020
No COD's will be accepted

When is my credit card charged?
Items are charged to you when they ship. If an item is on back order, you will not be charged until it ships. When purchasing furniture, your card will be charged 50% of the total when the order is placed, and then the balance will be charged, along with applicable freight charges, when the furniture is shipped.

Which credit cards does Rustic Ranch Relics accept?
We accept MasterCard, Visa, American Express, and Discover.

RETURNS AND EXCHANGES
Each product we carry is of uncompromising quality.  We will repair or replace any items with defects in the material and craftsmanship for a full year from purchase.

Returns, Exchanges, and Repairs
All returns and exchanges must be made within 30 days of your purchase date.  Please call or email us to obtain a RA #.  An RA (return authorization) is needed for all returns.  Please send the package securely wrapped, prepaid and insured to the address below.  Items returned will be promptly refunded or exchanged.  Please do not send any packages C.O.D, as we will not accept product returns shipped C.O.D.  Personalized items cannot be exchanged or returned for a refund.

Send items to:
Rustic Ranch Relics
Attn: Returns
11605 Wadsworth Blvd
Broomfield, CO  80020

SHIPPING INFORMATION
We ship UPS and USPS within the continental USA, which normally takes 7-10 days for delivery. Rest assured that once you place your order with us, we make sure that all in-stock items are shipped within 2 business days.

For orders outside the continental USA, please call 1-877-288-3256 for delivery charges.

PRIVACY AND SECURITY
Privacy:
Rustic Ranch Relics wants you to know that whether you're ordering online, or just browsing, your privacy is very important to us.

When visiting Rustic Ranch Relics online, our server collects only the domain name and user specific information on the pages you access or visit. This information is collected as well as your e-mail address, if you e-mail us. We also collect any information you volunteer, such as survey information and/or site registrations.

Any information that we gather is used to improve the content of our Web Site and notify you about current Rustic Ranch Relics products, services and events. If you do not wish to receive promotional e-mail from us, please e-mail, stating that you are not interested in receiving these notifications. We currently do not share e-mail addresses with other organizations for commercial purposes.

If you supply us with your telephone number online, you will be contacted by phone only if there is a question regarding an order you've placed online. We will not call you for promotional purposes, or share your telephone number with other companies. If you supply us with a mailing address online when ordering a product or requesting a catalog, you will be put into our customer file and may receive periodic mailings from us with information on new products and services or upcoming events. If you would rather not receive such mailings, please email or write to us at the address below. Please include your exact name, mailing address, and state that you prefer not to receive mailings from Rustic Ranch Relics.
 
Our Mailing Address:
Rustic Ranch Relics
11605 Wadsworth Blvd
Broomfield, CO  80020

We can be reached via e-mail at info@rusticranchrelics.com